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Part-Time Guest Services Representative

ABOUT US

True to our vision, Arts For Every Life, the Dr. Phillips Center is a place you can go to see amazing performances and also to play, participate, learn and dream. Named by Travel + Leisure magazine as "World’s Coolest New Tourist Attractions 2015" and among their “Best Places to Travel in 2015,” the two-block downtown destination includes the 2,700-seat Walt Disney Theater, 300-seat Alexis & Jim Pugh Theater, Seneff Arts Plaza, Dr. Phillips Center Florida Hospital School of Arts, the DeVos Family Room, and other event rental spaces. Future expansion includes Steinmetz Hall, a 1,700-seat acoustical theater, along with rehearsal rooms, office space and commercial development spaces. The Dr. Phillips Center brings the best international, national and local artists to its stages including Broadway, ballet, rock, orchestra, comedy, jazz, outdoor concerts, festivals, family shows and arts education programs.

The Dr. Phillips Center for the Performing Arts is a private non-profit 501(c)3 organization operating the state-of-the-art performing arts center in downtown Orlando, Florida. A public-private collaboration with the City of Orlando, Orange County, the State of Florida and generous donors, the Dr. Phillips Center mission is to be an inspirational, creative place where people love to be and where people love to work. For more information, please visit drphillipscenter.org.

POSITION SUMMARY

The Guest Services Representative will be the primary representative of the Dr. Phillips Center to the guest, and must therefore maintain the exceptional customer service standards put forth.

Must be able to work a minimum of 3 days a week, Tuesday-Sunday. At least one day must be a weekend day.

RESPONSIBILITIES

  • Must be able to work a minimum of 3 days a week, Tuesday-Sunday. At least one day must be a weekend day.
  • Provide exemplary guest service to all internal and external guests of the Dr. Phillips Center while performing the following activities: seating guests, scanning tickets, assisting guests with special access, and directing guests to bars, theater doors, restrooms or other areas inside the Dr. Phillips Center.
  • Act as a positive representative of the Dr. Phillips Center throughout an event.
  • Adhere to Dr. Phillips Center attendance policies regarding timeliness, time clock procedures, and parking instructions.
  • Maintain specified appearance standards for Front of House presentation.
  • Maintain positive attitude and welcoming demeanor while in the presence of guests, volunteers, and colleagues.
  • Complete certain tasks in compliance with standards established by the Dr. Phillips Center including dealing with specific show information, coordinating intermission activity, eliminating distractions, and comprehending any special updates.
  • Monitor guests and surrounding areas for potential safety concerns or hazards and adheres to the Dr. Phillips Center safety procedures.
  • Work quickly as a team to help maintain the cleanliness of the theater and lobby areas before and after every event or performance, as well as set up certain elements, which requires lifting and carrying.
  • Assist as assigned during an emergency and/or evacuation based upon the Dr. Phillips Center Safety Procedures.
  • Interact with guests with disabilities in a respectful and appropriate manner, enforcing the ADA training provided by the Dr. Phillips Center.
  • Handle guest situations in a professional, quick, thorough, and respectful manner.
  • Complete all required training as assigned regarding Life Safety, Crowd Management, Evacuation, and ADA.
  • Handle cash, check, and credit transactions successfully in a fast-paced environment.
  • Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

  • Must be able to work a minimum of 3 days a week, Tuesday-Sunday. At least one day must be a weekend day.
  • High school diploma or equivalent.
  • One year previous experience with high-level customer service, preferably in a performing arts-related setting.
  • One year prior cash-handling experience.
  • Ability to maintain high standards in customer service when/while interacting with a diverse customer base.
  • Strong ability to adapt to change, work effectively under pressure, and produce accurate results in a fast paced environment.
  • Strong communications skills.
  • Ability to work well in a team environment.
  • Familiarity with theater seating and terminology.
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals, and ability to perform these operations using units of American money.
  • Ability to deal with problems involving few concrete variables in a standardized method.

SPECIAL CONDITIONS OF EMPLOYMENT

  • Must be able to work a minimum of 3 days a week, Tuesday-Sunday. At least one day must be a weekend day.
  • This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
  • Must be able to sit and/or stand while being alert and attentive for extended periods of time.
  • Must be able to move easily up and down stairs.
  • Must be able to lift up to 30 pounds.

Dr. Phillips Center provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sexual orientation, or non-disqualifying physical or mental handicap or disability.

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